Wednesday, 13 November 2013

5 Things that Make Project Management Difficult – Part 2

In Part 1, we reviewed three key areas or items where project management can be difficult…basically five common pet peeves of project managers that we’ve heard from our user base. In Part 2, we’ll cover two more and leave the forum open for your input and thoughts as well.

Poor Management Within
This is a broad issue that many project managers may have to face. Project managers can easily be frustrated when either the client or their direct boss is not giving them the attention or the support that they need. Each case may be different, but typically it’s not the specific fault of the individual, but an issue at the organization level. Maybe the client contact wasn’t properly prepared to take on the role, or maybe the project manager’s boss has too many other responsibilities to give full attention. Whatever the specific issue, the main thing is to try and resolve the issue. A system that contains both customer and project data can help project managers review the big picture (i.e. which customer projects take priority) as well as prioritize specific milestones and project tasks.  So sit down with either your customer contact or your boss and use the data at hand to help you address any organizational issues that may arise on your projects.

A Bad-fit Customer
Sometimes things just don’t work out. A solution that looked like a good fit for the project client just isn’t anymore. Selling the project to the wrong customer doesn’t do anyone any good. It’s like trying to fit a square peg in a round hole and in the end it doesn’t get you a happy, referenceable customer, but it can leave you with a bad reputation. A project manager trying to force a solution certainly puts everyone in an uncomfortable position and it can be very frustrating trying to lead this type of project. If you constantly have to manage ‘poor fit’ projects then you might want to consider sitting down with the sales team or account managers. Use the data in your CRM to identify common threads among these bad projects that your sales team can use to identify a bad-fit customer and avoid these situations in the future.

If you’re a project manager, these are just five issues of what might be a longer list of frustrating items. If you have more that you’d like to share, please comment and start a discussion. We’d love to hear your thoughts and experiences.


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