Thursday, 4 April 2013

LinkedIn API connectivity in Insightly

Last week without prior warning LinkedIn informed us that they have blocked Insightly from accessing their API to view LinkedIn contact profile data within our web application, obstinately because they do not allow their API to be used for applications "that are used for hiring, marketing or sales". We strongly believe we do not violate any part of their terms of use, and we have been in contact with LinkedIn to try to rectify the situation and restore Insightly connectivity to their API, but they have chosen not to reverse their decision.

We are surprised and disappointed by this action, and we believe it not only goes against the interests of LinkedIn users, but also contradicts what LinkedIn claims to stand for – openness and connectivity. It's our opinion that LinkedIn have taken away their users’ rights to share and use their own profile data and personal contact information.

We strongly believe integrating social data into Insightly benefits our user experience, and we are actively  looking at ways we can further tie social data into the Insightly user experience.


21 comments:

  1. This comment has been removed by the author.

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  2. Im sure LinkedIn are enjoying ad (or other) revenue from companies like Zoominfo that take the BURDEN out of cold calls. $1000 bucks (3 user)a year for access. Im sure most of the data collected is from LinkedIn too. Thats a double whammy, make monies in advertising on the front from the data mined from the same source in the back.

    Maybe a campaign on LinkedIn launching a CRM that integrates lead compatibility so people can save time and feel more empowered to pick up the phone is more in flow with LinkedIn. Second thoughts, maybe not.

    Its a bummer cos LinkedIn got the call wrong. A intuitive CRM should be at the hub of every sales effort. Hell, maybe comp them access for a bit, they may come up with new ways to fleece their users.

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  3. From your home page: "Sales with visibility into the sales pipeline". Hard to argue you're not in violation of their terms, but I agree those terms seem counter-productive and I'm sure they're selectively and unevenly applied.

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  4. Would it be possible to suggest to LinkedIn some way of fixing this? I'm not a premium subscriber to LinkedIn today, but this integration (at least with some extra features) could convince me to buy an "API access plan" or something similar from LinkedIn. They should really see the possibilities in such a partnership.

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  5. Maybe have a word with HootSuite. They seem to have a very good API relationship with LinkedIn and would seem to come under a similar category of company as Insightly.

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  6. I guess I'll just go back to copying the url of a profile into the web link box like I used to.....I'll miss the profile pictures though :)

    PS - Insightly, why give me a message that says I must have made a mistake when it wasn't me?

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  7. Well I am a premium Linkedin user and this just hacks me off no end.

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  8. As a customer, I feel caught in the middle. No point in pointing fingers (yup, no pun intended). I would encourage everybody who misses this feature to file a support issue with linked.in, encouraging them to resolve the issue and to try to not let the users suffer.

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  9. LinkedIn premium is a ripoff. It's simply not worth the money (it's way overpriced for nominal additional value). LinkedIn is simply getting too big and too much power. It could be a great opening in the marketplace for a competitor. The problem is they have too much scale, and are way out ahead of everyone else. What about Facebook integration? That could be helpful, but just doesn't' give you the professional information you really want that is contained in LinkedIn.

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  10. please add facebook as another option.

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  11. Why if there is an Outlook linkedin integration, Linked in will no longer provide the integration to insightly? It does not make sense, they serve the same purpose.....

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  12. You can export your contacts to CSV file format and import manually

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  13. So the whole Social CRM business is doomed. I suspect LinkedIn will come out with something very similar to Insightly and Nimble (who still have a working API - how strange).....

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    1. This, I believe, is the real reason they have blocked Insightly. LinkedIn has been adding contact management features into their standard interface, and I suspect there will be additional features for a price.

      Of course, this is assuming everyone on your contact list has a LinkedIn account.

      Shame on LinkedIn.

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  14. So why is it that you can get LinkedIn access for Sales Force? Because they charge the user $39.95 per month to basically allow you to import your “leads” into Sales Force and basically get a premium subscription to Linked In included with it. See below, greedy I say!!!

    http://www.linkedin.com/mnyfe/subscriptionv2?displaySalesProduct=&identify=false&crm=sfdc

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  15. Capsule CRM still allows it. Seems like lInkedin are being a little inconsistent with their approach here. Disappointing though.
    Can we get Facebook integration? At least I would get photos etc in some of my contacts that way. :-)

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  16. Do you think it might be linked to Linked in being poised to launch their own CRM service based on what they see as 'their' user data ? I think they bought a CRM business last year ? I understand from talking to the uk start up world, withdrawal of inter connectivity by LInkedin usually means they are working on a similar product themselves.

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  17. I have been in contact with LinkedIn about some of their premium services for sales people and from the sounds of it they want me to use them as their CRM rather than an external one.

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  18. LinkedIn no longer allows direct connections from CRM's, but our updated Social tab can still get you the information you need. Read our latest blog post on the topic for details:
    http://blog.insightly.com/2013/07/back-to-future-social-media-is-back-in.html

    Or see our FAQ:
    http://help.insightly.com/Article/Details/166

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  19. Rapportive is a a free google app. Download it and you will notice out to the right side of your emails that it will search through "ALL" social media sites - not just linkedin and twitter. From there you can go to the persons social page, copy the url and put it into insightly. I will also find social media sites for those in the cc field. Just hover your mouse over their name and it will pull it up on the right hand side....Of Course this is all based on the email address that was entered. Hope that helps everyone.

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