We've now rectified all issues with the dropbox email system.
The problem we were having was a massive influx of spam email messages from spam servers (1000 messages every five seconds) that thought the Insightly Dropbox SMTP server was an open relay server. This overloaded our load balancer and SMTP server intermittently which caused it to go down periodically and it took about 3 minutes to recover and come back up.
We've since put safeguards and protection measures in place to block spam messages of this type so this occurrence will not happen again. Thanks for your understanding and patience in waiting for us to rectify this problem.
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